Complaint Management and Recordkeeping for Small Dairy Processors

ABOUT THE LIVE WEBINAR

Gain the skills to confidently manage consumer complaints by establishing and maintaining a strong recordkeeping system, essential for small dairy foods processing businesses. This webinar will cover the importance of tracking and addressing complaints, including those on social media, while emphasizing food safety and quality considerations, along with effective communication strategies.

EVENT DETAILS

This one-hour webinar is free of charge and will be conducted by a team of experts from Penn State.

WHEN

November 20, 2024
(12:00 PM-1:00 PM ET)

Register By: November 20, 2024
This event is free of charge.

Who is this for?

Existing small and medium dairy food processors.
Entrepreneurs considering value-added dairy food processing.
What will you learn?

The importance of maintaining a thorough recordkeeping system for tracking consumer complaints and improving product quality.
How to integrate food safety and quality considerations into your complaint management process.
Effective communication strategies to address consumer complaints promptly.
Strategies for monitoring, tracking, and responding to consumer complaints on social media platforms to protect your brand and maintain customer trust.
How to create a proactive plan for handling complaints from receipt to resolution, ensuring a systematic approach that supports continuous improvement in your operations.
This event is being offered at no charge to participants.

Registration is required to receive the link to access the webinar.

A link to the recorded webinar will be emailed to registrants within ten business days after the live event. The recording will be accessible for six months from the event date.

Register By
November 20, 2024